One more thing. ExchangePath Customer service number is (877)890-4885 -- insist to speak with a supervisor about this, they never call back as they promise. It would not hurt to fax the corp headquarters at (212) 471-4217 and threaten to ask payment sender to charge back the transaction to the credit card company (since they did not resolve the problem within 10 business days from initial problem communication, as the contract terms stipulate).

Good luck!