Called Mypoints again this a.m. and ran my story by the lady who answered the phone. She was going to transfer me to Jeff who was handling a lot of the HHonors redemption issues. I told her I had already left a voice mail with Jeff, which he must have ignored or I missed his call, I have voice mail but no message from Jeff. Told the lady I wanted to talk to a real person. She said she would transfer me to the president of the company and I asked who was the "acting" president today and she stated his name. Guess what I got? Yep, voice mail. The "president" gave out his cell # with instructions to call him or press 0 if it was urgent( and get transferred to another voice mail, I don't think so) or leave a voice mail for him, which I did. I'll give him a day to return my call.
IF (that's a big if he returns my call I'll let you folks know and I'll post his cell # which I suspect many of you already have. Luck to all.