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Thread: Can't cancel a standard award by calling Club Carlson
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Old Dec 6, 2014, 9:30 am
  #7  
FindAWay
 
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
Originally Posted by GLAinYYZ
I've experienced this too. However, Club Carlson resolved this by contacting the hotel on my behalf. I think this situation may be caused if the hotel touches your reservation. For sure, most reservations can be cancelled online.
+1

I had this experience with the Radisson Blu Lucerne.
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