I wanted to give an update to this case. I received a letter from Chase saying that my case has been resolved and closed, all credits Chase issued will remain permanently on the account. They did not give a reason as to what Grayhound did or did not do.
So essentially my fight with DCC was successful. However of course I wasn't doing it to get a free meal, but rather to stop this forced DCC behavior from merchants. I have eaten at the same restaurant 3 times since I lodged the complaint, but paid with a local HKD card.
I will say that going through this process was not a cake walk, as Chase doesn't really want to deal with a charge back, and the reps do not really understand the principle behind it. I was lucky to have one that completely sided with the average customer.
Originally Posted by
cxua
Wow. I received a call from Chase dispute department just 5 minutes ago. Long story short:
The customer rep who just called me was the original person who had received my dispute document via fax. She entered the information into the dispute system and called me, but missed her call. Her colleague followed up with what transpired last night.
The original rep made a reminder for herself to try me again and saw the notes on my account as what had happened. She called me just now and said, are you satisfied with the resolution of your dispute?
I said, well no. And she said, Yes I agree. She understands what DCC is and the impact, and said the paperwork I have provided is black and white. She initiated the charge back and put a temp credit of $83.76 USD on my account and asked me to wait 45 days for the merchant to respond. If not, it becomes permanent.
I told her she had restored my faith in people knowing to do the right thing. She replied, that its not ethical what the merchant did, and thanked me for being so patient.
^