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Thread: Can't cancel a standard award by calling Club Carlson
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Old Dec 5, 2014, 4:52 pm
  #6  
GLAinYYZ
 
Join Date: May 2005
Posts: 166
I've experienced this too. However, Club Carlson resolved this by contacting the hotel on my behalf. I think this situation may be caused if the hotel touches your reservation. For sure, most reservations can be cancelled online.
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