I have received all my backordered AA certificates as well as my DL certificates. I know I have said this before, it is strange how different people have different experiences with the same company. I have been totally screwed by MyPoints, yet some people rave about their excellent customer service. Go figure. I can honestly say the only thing Greenpoints did that ticked me off was when they raised the points required for the certificates, but they quickly backed down on that. However, for that reason, I do NOT "bank" any points there. Once I hit 2500, I cash in. Maybe (and just a maybe) the sheer number of certificates you order raises a "flag" in their system and requires "manual" handling. For example, some e-commerce sites have a "hold department" for orders over $X.XX to prevent fraud. And the "hold department" manually processes those orders. Just a thought, maybe GP is doing the same to thwart any fraud. And I am NOT saying that anyone here is doing that, just that the number of certificates might be raising the flag at GP.