Greenpoints is AWFUL!!!!

RUN the other way.

My correspondence with them below.


>>To: [email protected]
>>Subject: please cancel my Greenpoints account
>>
>>I have e-mailed your customer service staff repeatedly about a problem -
>specifically, my greenpoints account showing a negative balance.
> Any additional purchases I were to make on-line or
>at my supermarket would only serve to work away that balance, not credit me
>with spendable points. That is unacceptable.
>>
>>Your customer service folks have responded multiple times, always claiming
>that the problem will be resolved, then following-up by telling me that I
>used more points than I had.
>>
>>Just to be sure, today again I attempted to spend points on your site that
>I did not have in my balance. Again, it was impossible (as it should be).
>Their explanation is therefore, impossible. I do not understand why your
>staff insists that I am responsible for what clearly must be a technical
>problem of your site. My patience is at an end.
>>
>>Please cancel my Greenpoints account. Please send me an e-mail that this
>has been done. I have contacted my local Foodtown supermarket and
>explained that I am now shopping at the local Shop Rite instead
>specifically because of the hardships that I have experienced with
>Greenpoints. I will also send Foodtown's customer service people a copy of
>this message.
>>

Their Reply:

At 11:42 AM 9/3/00 -0400, you wrote:
>Dear David,
>
>We are confirming that we have received your request, and your account with
>greenpoints.com has been closed, effective immediately.
>
>However, after reviewing your account we do not understand your frustration
>with us. Your account has earned a total of 15,080 greenpoints and you have
>redeemed 17,900 greenpoints for 7-#S5023 500-mile Delta Sky Miles Frequent
>Flyer Certificates. That is the reason for your negative balance.
>
>Should you want to reconsider, please visit our website at
>http://www.greenpoints.com for more information.
>
>Thank you,
>
>Bob
>Customer Care


My Response:

Again, as you wrote:

>Your account has earned a total of 15,080 greenpoints and you have
>redeemed 17,900 greenpoints for 7-#S5023 500-mile Delta Sky Miles Frequent
>Flyer Certificates. That is the reason for your negative balance.

And in my original message, I wrote:

>>Your customer service folks have responded multiple times, always claiming
>that the problem will be resolved, then following-up by telling me that I
>used more points than I had.
>>
>>Just to be sure, today again I attempted to spend points on your site that
>I did not have in my balance. Again, it was impossible (as it should be).
>Their explanation is therefore, impossible. I do not understand why your
>staff insists that I am responsible for what clearly must be a technical
>problem of your site.

>Any additional purchases I were to make on-line or
>at my supermarket would only serve to work away that balance, not credit me
>with spendable points. That is unacceptable.
>>

Please don't waste my time further with impossible to duplicate explanations, in lieu of taking responsibility for your site's error. Even if the math in your accounting was correct, it would take a major technical error on you site just to permit it. It is more likely that one of your bonuses was credited, spent by me, then revoked.

********************************************

This is not a reputably managed group of people. It doesn't matter if it's malice or incompetence, they revoke points and policies at the drop of a hat, change the rules of the site without notice, and act suprized that the "lowly customers" dare to complain.

Again, take it from me, if you haven't been shafted yet (by changing bonuses, or partner removals, or point removals, or expiring awards, or shipping delays, or outright lies), you will...it's only a matter of time. Cash out and run away as soon as you can.