Hi,

Well, GREENPOINTS must win the worlds worst service award! (preface this with the fact that I have spent over $10k through their site - which I now REALLY regret).

1) They don't reply to customer service emails (I would say less than 25% of my emails have been answered!)

2) They don't provide you with a point earning history like MyPoints, Clickrewards etc

3) They have cancelled 1.4 million points in my account (and all orders) due to an error on the suppliers part, then quoted the membership agreement section on fraud to justify the cancelled points.

4) of my orders for mileage, the first 2 (for 500 miles each - the test case) worked fine but others have been delayed. (the 10,500 AA miles I ordered 4 weeks before they discontinued them still haven't shipped) - these are with the points they haven't cancelled.

5) The order status is worthless - I received a PDA three weeks BEFORE it changed from pending the shipped. My cancelled orders say "pending" or "shipped" at random (it appears they don't have a cancelled status)

6) On August 4 I sent them an email regarding the cancelled orders/points - I got an email today saying they were cancelling more points! Not only do they not reply, but they are very prompt at delivering bad news - and the "if you have any further questions please contact us at customer support" message must be some great cosmic joke!

Well, that is my rant. I would contrast this with the service I have received from MyPoints (always on-time shipping) and ClickRewards (always answered emails and resolved problems) both of which I have spent little or no money with (although that is changing from now on).

Questions for everyone else;

a) Did your final AA miles arrive?

b) What recourse do I have. I feel they have screwed me over.

and as a final note, I would advise everyone against using greenpoints, certainly against spending money through them but also don't get your hopes up on getting your orders.