Originally Posted by
Allvest
When an airline who purports to have communications, ethics and customer engagement at the core of their values pull this kind of nonsense it becomes actually a pattern of deceptive practices which have nothing to do with honesty whatsoever. These items become a tool of confusing the public and distort the clarity of pricing, obtaining and utilizing their product or service.
+1
This is why when I see that Air Canada Christmas video it screams insincere.