Welcome to Flyertalk HHarry, welcome in particular to the BA board. It's good to see you here, though indeed disappointing to see your first contribution does not reflect well on BA. You are not the first to say something like this, and I fear you won't be the last. You can still go back to BA and explain why you are not happy with the response, and if you don't think you had the service you should have got then you can take up the matter with other bodies (e.g. CAA or Trading Standards), though I guess it depends a bit on how serious the problem was. But anyway, at least it brought you here, and hopefully we will see more of you. Welcome on board.