This happened to my wife, but it was the CSR's fault. My wife asked the CSR to transfer the UR points from her CSP card to her Freedom card before closing the CSP card. However, the CSR forgot to transfer the points first and closed the account. We realized the points (around 30k) was not transferred and called back right away. The regular CSR was not be able to do anything for us, but she transferred us to some department and our points was reinstated. I am not sure if how long the account was closed matters in this situation.