Originally Posted by
Kacee
Well for one thing, OP never shared specific flight details. So not sure how UA Insider was supposed to have known which flight had a an out-of-synch reservation (assuming that was even the issue, which has NOT been established).
You'd be surprised how much UA knows about every one of us. All they need to know is who the OP was from a previous interaction, and they they can look up upcoming flights within 96 hours. Quite simple, actually.
You'll also note, I suggested that the problem may have been "fixed via some other mechanism" outside of UA Insider.