For all we know, the out-of-sync bug was the cause (quite likely, IMO, based on the R9 situation), and by the OP posting this thread alerted one of the UA Insiders to notify one of the few people in the organization who can actually do something about it. It's possible they fixed the problem record (if it didn't get fixed via some other mechanism) before the next sweep (72h/Platinum), and the OP got he upgrade he should have received at the 96h/1K sweep.