The point that I was trying to highlight isn't just about the safety concern due to pilot taxi into wrong gate, it is about BR's management approach when things gone wrong. Most airlines are extremely safe until accident happened, eg Asiana was deemed as a safe airline prior to the SFO accident. If the management just brushed away safety concerns and don't implement checks, accident is going to happen sooner or later.

At Changi, pilots are supposed to taxi and turn into the assigned gate, and the ground marshaller will operate an electronic display (which is visible to pilot after airplane turns into gate) to guide the pilot on when they should stop the airplane and apply parking break. Gate D32 did not have any flight assigned to it as there weren't any staff and passenger at the gate. Even if there was a ground marshaller operating the electronic display at D32, it doesn't erase the fact that pilot has overshoot (you have to taxi past D34 to get to D32). BR could have responded that they acknowledge the incident and will implement additional checks to eliminate future occurrence. But instead, they blamed it on ATC. You wouldn't believe the initial response from BR on why the pilot continue to taxi all the way into D32 when it was the wrong gate, my jaw almost dropped. They said "our pilot continued to taxi airplane into D32 because he didn't want to block other airplanes".

Thanks Doc Savage, you are so correct about human nature. When I checked in at LAX, I have asked the check-in staff to move me to the bulkhead row for LAX-TPE and TPE-SIN. The answer was "both flights are quite full and no seats in bulkhead row are available". However, when I boarded the flights, load on LAX-TPE was 42/64 (4 out of 8 seats on bulkhead occupied) and TPE-LAX was 23/64 with entire bulkhead row unoccupied. So in the same online feedback, I asked BR why the LAX check-in staff wasn't truthful about the situation, the response was "Our check-in staff did not move you to bulkhead because you did not insist of changing your seat". Wow! Are they suggesting that I can insist on changing my seat even after the airline staff tells me that the flight is full?

BR seem to belongs to the category of airlines that "it is a good airline with good inflight experience if nothing goes wrong, but if something goes wrong, it is always someone else's fault and not due to the airline".

Thanks for the reminder on SQ006, it happened during bad weather and low visibility. SQ admitted their mistake, implemented additional procedures and moved on. While for BR, nothing is their fault and life goes on...