FlyerTalk Forums - View Single Post - Honors Points for "ALL 10s" Survey

Dec 3, 2014 | 3:24 pm

#11

adambrock

Join Date: Aug 2010

Location: Houston, TX

Programs: HHonors Diamond, AA Executive Platinum, National Executive Elite, Avis First

Posts: 494

Quote:

Originally Posted by lmg0910

You should save that letter (if you still can) and report it to Hilton corporate. That is a brand/operation standards violation. I can't quote my source here but I can tell you that this is a serious issue.

This is correct and the hotel staff knows what they are doing is unethical. Hilton doesn't take too kindly to SALT survey manipulation. Please report this as it ruins the integrity of the SALT system - and it hides bad hotels from Hilton's QA team.

Try emailing these folks directly:
[email protected]
[email protected]
[email protected]

I had to guess at the email addresses, but that should give you a good start.

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