Can't cancel a standard award by calling Club Carlson
I have a reservation including a award night at Lucerne. I called reservations and they told me to call Club Carlson (which closes at 7 PM EST), I called Club Carlson just now and they told me that although reservation can be cancelled without penalty but I have to contact the hotel directly.
I asked them if the Hotel also tells me the same thing, should I call you back and I was told "NO, don't call us back. Hotel should be able to cancel it. There is nothing we can do to get your 100,000 points back".
I will try to call the hotel tomorrow (the reservations is closed right now). hopefully they can cancel it.
What a frustrating system.