Originally Posted by MSPeconomist

Last winter I was VIPRed off of a nonstop that posted a five minute delay when I was on my way to the airport and had already checked in on my phone. The new schedule involved flying from the northeast to RDU early the next morning, waiting at RDU all day, and then getting an early evening flight back to MSP. One segment was in coach, despite my having purchased a G A P fare. I discovered this when I tried to get past TSA security and my boarding pass didn't work. By the time I went to the counter (the kiosk didn't even show what had been done) and waited in line for over an hour, I could no longer get onto the flight I had wanted, five minute delay or not, and the GA refused to add me to the standby list.