FlyerTalk Forums - View Single Post - If you try hard enough, you can get fairly compensated for Delta's mistakes
Thread: If you try hard enough, you can get fairly compensated for Delta's mistakes
View Single Post
Old Dec 3, 2014 | 10:19 am
  #12  
LETTERBOY
Active Streak: 30 Days
Active Streak: 60 Days
All eyes on you!
15 Years on Site
 
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,667
Originally Posted by injera
Does Delta track people's complaints? That is, do they know who has complained for the first time in 500 flights and who complains every other flight?

While I agree its important to make their customers happy, especially their high level medallions I'd wonder what would happen if someone found a reason to complain after almost every flight? Would they eventually stop with the 'goodwill gestures' or would they keep coming?
Remember the lawsuit that rabbi filed that the Supreme Court shot down?
LETTERBOY is offline  
Reply