out-of-sync tickets
Repeatedly in this thread the term "out-of-sync ticket" has been used. I understand that this can stall the procedure on a partcular flight when a sweep occurs.
It would be tremendously helpful if someone could give a definition of exactly what out-of-sync actually means, how it happens, and why it seems to happen so often. Is this in fact just another annoying facet of SHARES? Is it down to incompetent programming? One would have thought that when you have a confirmed and paid-for ticket that would be the end of it.
I can understand why a ticket may need attention if there has been a schedule change or an upgrade has cleared — and will this de-sync the ticket or is it something else? — but out-of-sync-ness seems to happen far more frequently than one would expect. And just what does re-syncing involve?
How about a sync primer? plus an indication of whether in fact UA could set up the software so that (a) people know when their tickets are out-of-sync and (b) people can then fix it themselves online.