Originally Posted by
Soccerdad1995
We don't know how the supervisor spoke to the OP. All we know is that she told him that CPU's were complimentary and not guaranteed. The OP characterized this as lecturing. It may or may not have had that tone to it, and since the OP thought the supervisor was lying, he may very well have inferred something that wasn't there. Who knows?
The tone of the OP's posts here, and continued assertion of "facts" that are flat out wrong, tell us everything we need to know about how that call likely transpired.
I'm just keeping my fingers crossed that next time I call UA, the prior customer didn't poison the well for me as OP probably did for a whole batch of subsequent callers.