I travelled on BR225/5 Nov from TPE to SIN, airplane landed and was taxi into gate D32 uneventfully. After the airplane was parked at D32, aerobridges were not connected and nothing happened. 5 minutes later captain came on PA and announced that we were waiting for tow-tug, which was puzzling because SIN is not LAX where airplane are towed into gate, not to mention that we were already at the gate. Tow-tug arrived 10 minutes later and airplane was pushed out of D32 and towed in D34!!! BR captain didn't offer further details on what happened, and the ground staff all said they didn't know what happened when I asked them.

So I wrote online feedback to EVA and CAAS separately. CAAS replied that BR225 was informed D34 but pilot made a mistake and went to D32. EVA, however, blamed it on miscommunication by SIN ATC for the wrong gate information. It seems pretty clear that it was EVA pilot who made the mistake and went to the wrong gate since all the departing passengers on BR226 were all waiting at D34. However, the airline kept blaming SIN ATC and pretended to be the innocent party. Very irresponsible of EVA management to push away all their responsibilities. If the pilot landed on wrong runway, maybe they will blame it on miscommunication by ATC again.

I tried EVA because it offers pretty competitive fares and schedule ex-SIN to US and the Elite class is a decent product. But for now, I'm staying away from EVA, just don't feel safe when an airline kept blaming other people to cover up their own mistakes, especially when it is safety-related matters. In fact for my upcoming trip, I'm paying more to take SQ Y than what EVA is charging for Elite class which is a better hard product.