Originally Posted by
Kpoxa
I am not so sure if Chase should be blamed for this.
The way I understand the whole issue is that BoA stopped supporting eBills for new Chase accounts close to 6 months ago. It took me a while to get someone to explain why this happened as I was bouncing back and force between Chase and BoA customer support. Finally someone from BoA tech support told me that Chase upgraded their systems and started sending eBills in a new format for new accounts. BoA legacy system can’t receive and support this new format. She said that once BoA completes upgrading their own systems they would be able to resume supporting Chase eBills.
I am wondering if someone else was given the same explanation. It’s a little strange that Chase would use two different eBill formats (for old accounts and new accounts).
Also, what other banks besides BoA have eBill functionality with their online bill payment?
It's been a year and a half since this post, and I'm still able to receive e-bills at BofA for only one of my Chase cards...my Hyatt card. That card happens to be the oldest of my Chase cards. The Southwest and Sapphire cards I opened this year cannot be set up to receive e-bills, as far as I can tell. Is this "problem" related to specific cards, or is it related to the timing of account opening? Another way of saying this, can someone open up a Hyatt credit card today and receive e-bills through BofA bill pay (as I can right now, although I opened my card a few years ago)?
I feel like this is probably a competitive move...Chase encouraging BofA banking (checking/savings) clients to switch over to them, by making it so that their e-bills cannot be received by other banks.
Question for people familiar with Chase bill pay service...is BofA doing the same thing? I know they don't offer nearly as many cards, but can you receive Alaska Airlines credit card e-bills through the Chase bill pay site, for example?