Originally Posted by
RichardInSF
Another version of the oldest FT rule: Never take a "no" from someone who does not have the authority to say "yes."
Well said. Is there a list of FT rules somewhere? It would be nice to have one.
If that is the oldest rule, the second oldest is probably to end a conversation with a telephone rep who has told you something you don't want to hear, and then to call back and ask another agent.