Originally Posted by
Wings100
For several weeks now, folks on the AC thread have been touting SQ as the benchmark. I fly over 100K annually on AC and flew recently on SQ from LHR to SIN. SQ has great customer service but that is about it.
Seriously, no amenity kits provided in business class. Uncomfortable bed, etc, etc
I had so looked forward to this trip....perhaps my expectations were too high.
I think either you have been extremely lucky with AC or extremely unlucky with SQ.
My flights on AC tend to be like this:
1. Poor selection on the ife. Even worse set of headphones
2. Dirty business class seats (I have seen wrappers, food crumbs and old napkins)
3. Cappuccino / Hot Chocolate. I remember the first time I flew AC, the crew were great but they were shocked that an airline serves hot chocolate and cappuccino to their passengers.
4. Special meals. Air Canada has them, but since 2013, I have never had a single special meal delivered inflight despite the crew being told that a special meal has been loaded on the flight.
5. Crew. You can't even compare the quality of crew between AC and SQ.