Originally Posted by Soundman76

my parents were booked and ticketed on ORD-LAX-NRT-BKK all on UA except bkk leg on ANA.. The flight today from ord to lax arrived on time but was on the tarmac for about a hours so they missed the lax-nrt on the dreamliner. United customer service gave them UA198 to LAX-PVG and Juneyao airlines from PVG-BKK...

will they get the miles from the ticketed ord-lax-nrt-bkk or the new routing. it was all UA fault.

they checked in one extra piece of luggage in ORD and checked thru with excess paid all the way to BKK.. now if Juneyao airlines is not star alliance, will they have to clear immigrations (they dont even have a China Visa on their USA passports) and collect bags and recheck in at the Juneyao airlines? Will they be charge more baggage fees?

this sucks UA.. why not give them a star alliance flt to Asia,, ie.. TG, SG, EVA,, even Turkish has a flight after 1.30pm LAX time...


feeling disgusted,,as a TG gold, and UA Gold... hrrrrr