Originally Posted by MikeFromTokyo

I was told that this was possible, but only subject to availability upon check-in. If I were you, I would telephone and ask to speak to the duty manager about this, since you never know about these things as they depend uppn occupancy. This would be much better than speaking to a junior employee or writing to their general email address.

I have met Ms. Andrea Lobo, the front office manager, before and she was very helpful in answering all of my questions. She would also be a good peraon to contact.

When asking for something like a confirmed paid upsell, it is always best to talk with someone who is empowered to make such decisions at their discretion. Junior employees will often give the same canned response to everyone who asks.