FlyerTalk Forums - View Single Post - Introduction of Red Ticket?
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Old Nov 30, 2014 | 4:07 am
  #8  
Yesitsme
 
Join Date: Aug 2013
Posts: 597
Also bear in mind that uniformed staff tend to get it in the neck if a customer is having a bad day. The amount of times I've had customers being rude to me when I'm being very nice and polite is countless. Some customers say they'll never fly with us again for a number of reasons, such as didn't like the meal, no free upgrade onboard, can't visit the cockpit during flight, their bag was put in the hold as it was the size of a small house etc etc.

People are individuals, and as much as we try to do our best, we can't please everyone (proven in many threads here). As an example: I was handed a Golden ticket on a flight with 7 GCH in that particular cabin. If the customer giving me the ticket thought I was outstanding, why didn't the others think the same? I treat all my customers equally. Don't get me wrong, I like getting GTs purely for the reason of knowing I'm doing my job right. I don't care what management have to say about it.

A red ticket would just be completely and utterly demotivating. A big NO from me, I'm afraid.
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