Totally agree with that sentiment.

And it seems like both The Churchill and Hyatt are doing a very mixed job here. Some people are getting contacted while others are not.

If what everyone has posted here is true, then some are getting reservations at a nearby hotel of their choice at the same rate plus plenty of points, others are merely getting automatically sent to the Andaz, and others have simply had their reservations cancelled and been told to fend for themselves.

In messy situations like this, with some guests getting special treatment and others getting the shaft, I always wonder why the difference.

Is it who you are? Or who you know? Or who you talk to? Or just totally random?