Originally Posted by
AndrewC
I must say I tend to agree with the comments that the communication and re-booking process has been poorly handled here. I don't know if that's the hotel itself or Hyatt Central, but my experiences have been poor.
Not impressed.
Had I not read about this on FT, I would never have known about it.
I stay at this hotel (paid stays) a minimum of five times a year. I received no communication about this (my stay was on Wednesday).
I called Sunday and asked them about it, they said that they would get back to me via email or phone by Wednesday. Huh? I arrive on Wednesday. Would love to know where to go from the airport.
Called back a day later to see what was going on and they were really surprised that I was not contacted.
They told me I was booked at the Andaz. Not acceptable for me (location). I told them to forget it and I would take care of it myself. They did throw me some points more for the lack of communication than the inconvenience, it seemed.