Originally Posted by
qisu
tried 1k line again. talked to an agent and then asked to talk to a supervisor. they both insisted that the information they have says that the Chase benefit of CPU on award travel is only for airport waitlist, and it is not the normal CPU process (up to 4 days before for 1k's). this is clearly contrary to what the upgrade page spells out.
Is the flight booked as "X" or "XN"?