Originally Posted by
Raffles
However, you need to differentiate between bad things that happen to you and bad things that could happen to anyone. If a hotel loses your bag or forgets a wake up call that is not necessarily a reason to slate it in front of thousands of people, esp as peoples livelihoods are at stake.
I'm of the opposite view: This is exactly the type of thing that I'd be interested to read about -- the good, the bad, and the ugly. Details such as these are what separate good hotels from great ones.
Originally Posted by
bthotugigem05
I agree with Raffles, no reason to publicly excoriate (omg I spelled that correctly) someone if something goes wrong, unless it appears systemic.
One way to know if an issue is systemic is if it appears in multiple reviews by multiple people. If it's a one-off, then reporting the issue won't have much of an impact.
With respect to which hotels are reviewed, I think people would much rather write (and read) reviews of aspirational properties than ordinary ones. There are probably more trip reports written about the Park Hyatt Tokyo than of the La Quinta by the Interstate.