thom1033

I apologize if this has been addressed elsewhere.

We booked a family trip to BOS a couple of months ago on United arriving at 7:30 p.m. on 12/24. I booked a car rental with Enterprise for our trip indicating that arrival time.

United has now changed our flights and we won't be arriving BOS until 10:30 p.m. on the 24th.

When I went online to modify the pickup time on our reservation, Enterprise wanted to charge $200 more for the rental. I backed out of the reservation change and left it as-is.

When I called Enterprise I can't get through to the local BOS office and the call center says they're very hard to get ahold of, but that's who I need to speak with.

I don't want to pay $200 more to pick the car up 3 hours later than originally planned, but I even moreso do not want to be car-less at 10:30 p.m. on Christmas Eve!

Does anyone know the policy with Enterprise on this? Obviously they have people arrive late on flights all the time, but I imagine this is a busy travel day and I'm not sure if they'd use the later arrival as an excuse to offer the vehicle to someone else?

I spent some time on their site and their FAQ says they try to hold the car to the next business day, but the language was pretty loose.

Am I fretting for nothing? Any other suggestions?

Thanks!