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Old Nov 28, 2014 | 9:12 am
  #8  
Starlord
 
Join Date: May 2009
Posts: 39
first experience with hhonors gold reserve card

Final "resolution" this morning.

After calling in my complaint another attendant in customer satisfaction spend time escalating again. After receiving the same feedback I had been given about limited use on the temp card, She finally reported back that other managers were seeing that a small number of temporary credit lines had been issued as invalid. Unfortunately she could not fix my card number but offered me $100 statement credit and 5000 hhonors points for the inconvenience. She also offered to get with applications to generate a new temp card for me.

I declined the new temp card but accepted the other credits. Hardly worth it for nearly 4 hours of phone support time.

After the first two calls the issue became a matter of principle for me to resolve.

I have used a number of cards in the past but this was a first time I have ever seen such a crazy runaround and lack of ability to resolve a problem.
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