Originally Posted by
PhillyPhlyer40
This is how the management has dealt with issues for years. My personal experience was "take what we tell you or leave". I left. Hyatt GP as a whole. My only stays back with Hyatt in 6 years since have been at the Hyatt Mainz due to AWESOME management.
Across the board, the way the Churchill management has handled this situation, which was likely caused by their own negligence when the restaurant was renovated recently, is a final sign that the hotel simply has poor managers. They basically told me to find my own hotel rooms for my stays until I contacted Hyatt corporate. The hotel and its staff should be ashamed of the way they handled this situation. I hope Hyatt corporate leadership takes the closure of the hotel to make some much needed upgrades to its management team in London.