Originally Posted by
Lefly
At check out they told no charge was made on the credit card.
Occasionally, a hotel will post a charge after a guest has checked out. Things like mini-bar charges, restaurant charges, and fees for room damages all can happen after a guest leaves.
I'm fairly certain that's what happened here. People make mistakes, so it's possible that the charge was supposed to be for someone else.
I do agree that 5-7 days is not good. I only mentioned the procedure to highlight the fact that Club Carlson really can't help much. They have to wait for the hotel to respond. If it's any consolation, if a hotel doesn't respond within a certain time frame, they are penalized.