Originally Posted by
RichardInSF
My vote is they should do better than just rebooking at the Andaz, certainly upon request. I understand this is not a good situation for anyone concerned but just moving you there and saying "take it or leave it" is not going to make them any friends.
This is how the management has dealt with issues for years. My personal experience was "take what we tell you or leave". I left. Hyatt GP as a whole. My only stays back with Hyatt in 6 years since have been at the Hyatt Mainz due to AWESOME management.