Originally Posted by
writerguyfl
Are you sure this isn't an errant incidental charge and not something relating to the room/tax portion of an awards stay?
At check out they told no charge was made on the credit card.
This is my first redemption ever, I have no experience in how it works or what to expect about it, and I had no communications that there would be also cash to pay for an award stay... moreover 70 usd tax over a stay that normally booked would have costed 150?
To me, 7 days for any kind of response it's a lot. A simple "we are looking into it" doesn't take so much time.