Originally Posted by
dddscy
That's why I felt disappointed.
They (both ones in SM and phone) insisted it is not counted.
Maybe I should buy giftcards and report them as seat upgrade.
Then use those giftcards for my award fees.
For what it's worth, I had no problem with getting award fees (including a moderate fuel surcharge) reimbursed a couple of months ago. May be the luck of the draw with who answers the phone but I've had no trouble at all using up my credit for the year.