Originally Posted by
bdemaria
Interesting - I'm due to arrive about a week before that and the reservation still shows up online, along w/a reservation at the Andaz.
Did they contact you directly and inform you of the cancellation?
This was sent from guest relations. I have a paid stay as well. Wanted to use C+P but not available. Anyways, here's the letter.
Dear Mr. XXX,
We are contacting you regarding recent events at the Hyatt Regency Churchill. On the evening of November 21st, our hotel experienced damage from a gas explosion which will impact our ability to accommodate you during your stay. We regret your reservation for arrival on December 28, 2014 will be impacted by this situation. Please accept our sincere apology for the inconvenience this has caused.
Your reservation will be honored at Andaz Liverpool Street London under confirmation number ----------. We are available to answer any questions you may have about this new hotel. Please contact us by replying to this email our calling us at 866-816-3868 or 402-593-5053.
If you prefer to make your own alternate accommodations, please let us know, and we will take care of the cancellation of your accommodations with us without any cancellation fees or penalties.
Once again please accept our apology for the inconvenience and frustration this situation is causing you. Please contact us at 866-816-3868 or 402-593-5053 for assistance.
Warmest Regards,
Hyatt Guest Relations