Originally Posted by
TexasFlyer
I had a reservation on AA 2477 on 11/6 from DFW to LAX. 2477 went mechanical and i have paperwork from AA saying it was mechanical. I was to arrive in LAX at 8pm to catch flight from LAX to Auckland on Air New Zealand at 10pm. 2477 did not land until 10:15 so I missed the flight and had to rebook for 11/7 with a $50 penalty fee and paid $2439 to go on 11/7. ANZ did not recognize the AA mechanical letter that the agent in LAX said they would and AA gave me 7,500 miles. I thanked them for the miles and pointed out that I was out $2489 that I already have well over 500,000 so didn't ask for miles. They refuse to contact NZ to see if the cost can be revised, and it seems to me that I am the innocent party. AA did not get me to LAX on time and made no effort to get me rebooked on NZ. Realize it would have been smoother on One World Carrier but one can only get to NZ by going to Sydney and back to Auckland or going Hong Kong and back.
All free advice appreciated.
I just had the same exact issue.
SFO-YVR-NRT
SFO-YVR on UA, 3 hour transit in YVR then YVR-NRT on Japan airlines. 2 separate tickets to save money
UA went mechanical which caused a misconnect in YVR.
Everyone was very apologetic but short of dealing with their own pnr could do nothing for the other.
I called JAL as soon as I knew what happened. (prior to departure) They gave me two choices, same flight next day at no charge or cancel and refund with small service charge. There was no way to get to NRT from anywhere on the West coast same day so their solution was fair but had I no showed in YVR it might have been a different response from JAL.
Moral to the story: Stay on 1 PNR especially when hopping around the world.