Originally Posted by
Doc Savage
I assume the tickets are on two separate PNRs.
Originally Posted by
tom911
Is this your advice if they're two separate tickets? Seems like it's an incentive to buy separate tickets on different alliances if it's as easy as filing a credit card dispute if you misconnect and the second carrier doesn't fly you for no extra charge.
It's not at all clear that they were two separate PNRs. Indeed, OP stated "AA made no effort to get me rebooked on NZ" which to me suggests a single PNR, which is why I suggested the CC dispute route.