Originally Posted by
moorw003
A mixture of grossly unfair policy, incompetence by agents and IT fails. Not a way to treat your very best customers Ben, Ben and co.
I don't think AC actually cares about its "best" customers. We've seen that through the 2015 devaluations. It's about revenue per seat, not about whether or not we have been loyal in the past. I think that's been made clear. AC appreciates our business, but that's about it - nothing beyond appreciation.