Originally Posted by
jamesb2147
I tweeted to Mr. Koenig thanking him for reaching out to ask about this, and he tweeted back!
@davidsokol @jamesb2147 That's what we're here for. @AmericanAir's chief spokesman assured us today it'll be fixed.
Thanks to Mr. Koenig for the update. Thanks again to cys for pointing me in the direction of Mr. Koenig and bringing his original tweet to the attention of this thread.
One of the good things about social media is that even when customers attempt and fail to get the attention of the company-operated social channels, the news media is more easily accessible. Industry beat reporters usually have the contacts and clout to get to the bottom of the issue quickly (even if the news is bad). This is a good example. Now we can all go back to panicking about the storm in the Eastern US tomorrow.