I have this card and the customer service from MBNA has been great, but I don't like the fact that the points expire after 3 years unless you book an Amtrak ticket. Also, you can only redeem points in increments of 5,000. I think the minimum for Starwood is 2,500.
I'm mainly using my Starwood card for the miles and this one for big ticket items so that I can redeem the points before they expire.