I tweeted to Mr. Koenig thanking him for reaching out to ask about this, and he tweeted back!
@davidsokol @jamesb2147 That's what we're here for. @AmericanAir's chief spokesman assured us today it'll be fixed.
Thanks to Mr. Koenig for the update. Thanks again to cys for pointing me in the direction of Mr. Koenig and bringing his original tweet to the attention of this thread.