Originally Posted by
OsakaWino
I doubt very much that the hotel is liable for any other expenses that guests might claim, such as additional taxi fare. Full refund or similar accommodations at the booked rate would be the only thing the hotel is liable for.
Agree. After escalating, I received full refund of points on the free night stays and reimbursement of amounts paid over booked rate (and coverage at 100% of free nights) at hotel of my choice. I did not ask for taxi fare or anything outside room costs, which I don't think would be reasonable. However, if I opted for the Andaz, I would have expected compensaiton for additional taxi expenses if applicable. If stickyfinger needs a email contact of senior management, he should PM me, because he deserves better treatment than what is being offered.