Originally Posted by olivedel

I can tell you that we were not calm when it happened. We were furious to lose one day in Asia because of it, and hearing this kind of statements does not help in making you calm. They know that customer service will cover for prepaid nights for example, especially for P & Plat PAX, so why saying that "they might" ?

I would have like to think that it was an isolated behaviour of one agent, but no one was either able to help with these ferry tickets or get information the day after, before boarding our AF188A flight that was rescheduled.