Thanks, all. The truth is that for most of teh past couple of years, BA has rarely sent Me timely statements, despite regular infusions of First USA and Diners miles. (When we fly BA, we usually put the miles on AA, where we're elite.)During that time their website was awful, too (if you had a household account you had to log on and off for each member to get the total, and nothing was itemized) so I always got my totals by phone from Customer Service. So that alone would not be a red flag for me.

I feel terrible because this is a person I was introducing to the wonderful world of miles, points, upgrades, et al, and I was the one who convinced her to bag her free credit card and go with a miles-accumulating one.