At my suggestion, a friend of mine who would love to fly the Concorde some day signed up for a BA frequent flyer number (she did this at my house, and I wrote the number down)and a First USA BA Visa. She had the card for about two years, racking up thousands of miles. Or so she thought, since every month her visa bill would tell her how many miles had been transferred to her account.

During that time she didn't fly BA, and got no statements from them. Recently she canceled the VISA card (because of an argument over some charges that appeared on her bill for stuff she had not purchased). NOw it turns out that they have Never forwarded any miles to BA. They have no explanation for where the miles went, and have basically told her that at this point she's not a customer and there's nothing she can do about it. She does have copies of her old statements. Any suggestions?