<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ejulber:
First USA in my opinion has very questionable customer service. Others on this board have voiced the same complaint. Why Southwest and United continue to affiliate with this institution is beyond my comprehension.
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Could be FirstUSA provides a greater kickback that they get on purchase made with their affinity cards. American has Chase, and Delta has American Express, one would think that they percentage those companies take for their cut (inverse of what they return to AA and DL) is probably higher.
Jeff